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Meet Kathleen

Customer Care

"From hand-written letters and phone calls to email and social media - we're constantly chatting with our customers!"

The inside story

Next customer. Next opportunity.

You never know what the next email or call will bring, but it's always a great feeling when you can turn a customer's experience around. I've learned how to train and develop teams, literally working with hundreds of people. I'm proud of the way our team know their stuff - always listening and going that extra mile for our customers.

Sam

Be the difference

Real world. Real impact.

With over 10,000 customer queries a month, we really are the voice of the customer, working with different teams all across Coles to continually do things better. From answering phone calls and emails to specialised roles in social media, there's no limit to the experiences you can have. If you care about providing the best customer care, this is the team for you!

Build a great career and apply today!