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Contact Us

If you have questions then you might find the answers here.

We've put together a list of questions we are most commonly asked about our application process - the information you need may be listed below. 

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How do I apply?

  1.     Our Stores    
    • Team Members
        • Register your interest by creating an 'Expression if Interest' that way we know what stores you are interested in, when you are available and if you have any department preferences. We can then use this information to let you know if any opportunities become available that match your needs!
        • TIP: Make sure you keep your details up to date and let us know that you are still interested by logging into your account every 6 weeks.
    • Store Management & Trades
        • We advertise all our store support positions on our website. Visit our Job Search page to view our current vacancies you can also create a 'Job mail' account so we can send you email notifications if any positions become available.
    • New Store Openings
        • Register your interest by creating an 'Expression of Interest', new stores are available to be selected six months out from the store opening, if it's not available to select simply select the stores nearby and that way we will let you know when we start the recruitment process for the new store.
    • Store Support
      • We advertise all our store support positions on our website. Visit our Job Search page to view our current vacancies you can also create a 'Job mail' account so we can send you email notifications if any positions become available.
      • TIP: Stay up to date with what's happening at Coles by following our LinkedIn page.
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Working Requirements

  • What are the minimum age requirements? 
      • The minimum age of employment varies depending on the State in which you live, as it is based on State or Territory legislation.
      •  For accurate information we recommend you refer to the Fair Work Australia website.
      • Please note we also have a number of roles within our Coles Liquor, Coles Express and Coles Online team that have further restrictions on age based on the requirements of the role.
  • Your Working Rights
      • We are required by law to obtain documentation to confirm your entitlement to work in Australia. We request this information in the application process and if you are selected for an interview you will need to bring along original documentation for sighting. The following documents will be accepted:
            • Australian or International Passport or
            • Australian Birth Certificate and Photo ID or
            • Australian Citizenship Certificate and Photo ID.
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Technical Issues

  • How do I reset my password?
        • Click 'Log in' on the top right hand side of the menu bar, select 'Don't know your password?' then enter your email address. We will send you an email with a link and code so you can reset your password.
  •  I can't complete the 'Our Store Experience' assessment!
        • The best place for technical support is our assessment providers website or alternatively you can contact the support line on 1800 091 846.
        •  Remember, you must complete the assessment on a desktop computer! It won't work on your mobile phone or tablet.

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I've submitted an application, what's next?

  • How do I check the status of my application?
    • You can check the status of your application at any time - select the 'Already applied? Log In' button on the top right hand side of the page.
  • I've submitted an 'Expression of Interest', when will I be notified of a vacancy?
    • Unfortunately we can't give you a timeframe as to when you will be notified of a vacancy, as this depends upon when your preferred stores have a vacancy and the number of other applicants in your location.
    • TIP: the more stores preferences you list in your 'Expression of Interest' the more likely a position will become available. 

 

You have other questions?

If you want to learn more and seek answers to other Coles Careers questions then complete the below form and we'll get back to you.

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